Refund Policy
No Returns
Due to the nature of our products, which include food and wellness items, we do not accept returns once an order has been delivered. This helps us maintain hygiene, quality, and safety standards for all customers.
No Refunds
Orders placed on Hema Naturals are non-refundable once confirmed and dispatched. We request customers to carefully review product details, quantities, and shipping information before completing the checkout process.
Damaged or Incorrect Orders
If you receive a product that is damaged, leaking, or incorrect, please contact us within 24 hours of delivery along with clear photos of the package and product. Our team will review the issue and provide appropriate assistance on a case-by-case basis.
Order Cancellation
Order cancellation requests will be accepted only before dispatch. Once the order has been shipped, cancellation will not be possible.
Contact Us
For any concerns related to refunds or damaged orders, please reach out to us at:
hemanaturals@gmail.com